Lace Lab
Lace Lab
banner image
Track order
Return order
Cancel order
Report issue

FAQs

Returns & Exchanges

Here are some new fresh alternatives for returns that might work even better for you (and the planet)! šŸŒšŸ’š

Weā€™re all about reducing returns to help minimize waste and cut down on our carbon footprint, so here are some options we think could be a win-win:

1ļøāƒ£ We refund youĀ 25%Ā of the item you are returning, and you keep the productā€”no need to return it! (Since we canā€™t resell it anyway, this saves everyone time and effort!)

2ļøāƒ£ Prefer shopping credits? Weā€™ll give youĀ 100%Ā of the item you are returning subtotal in a gift card to Lace Lab so you can snag something else you love. And again, you keep the product.

3ļøāƒ£ Still want to return it? No problem! Youā€™re welcome to send back any unopened, unused itemsā€”just note that shipping costs would be on you.

Reach out with your order number to let us know which option works best for youā€”weā€™re here to make this easy and hassle-free! šŸ˜Š


Please note this is a one-time option.


* 30-day return policy from the day you received the order *

Lace FAQ's

Thank you for reaching out! While we donā€™t carry specific brand-name laces or exact matches, we offer a wide selection of high-quality laces in various colors and styles that may be a great alternative. In fact, brands like Nike, Adidas, Sorel, and others often send customers our way for replacement pairs because of our reputation for durable, high-quality laces. Let us know what you're looking for, and weā€™d be happy to help you find the best option!Ā 

The Jordan XI Laces, or Jordan 11 Laces, are a replacement for the Jordan 11 shoe. They are much thicker than rope laces. Please keep this in mind if you are wanting a rope lace replacement. Best to take a look on the page at customer photos for reference.Ā 

Promo & Discount Codes

To apply a promo or discount code:

ā€¢ Proceed to checkout and enter your code in the ['Discount Code'] field.

ā€¢ Click ['Apply'] to see your new total before finalizing your order.

ā€¢ Only one code can be used per order.

If youā€™re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

  • If you lost your promo code. Please reach out to us.Ā 


Get support